How can we help?
Start with the common issues below or the FAQ. If you're still stuck, email us. We're a small team, but we read every message.
The direct line for anything: bugs, a number that looks wrong, sync trouble, account trouble. Replies usually within a day or two.
support@offseason.orgMost questions are already answered there: the toolkit, Yahoo sync, leagues and the commish, accounts, privacy, and what's coming.
Read the FAQThere's no automated status page yet. If something looks down, email us and we'll tell you what we know.
Report an outageThe quick fixes
Forgot my password
Request a password reset using your account email. If you previously used Apple or Google, use that same email, including an Apple relay address if applicable. Verified accounts can set a password this way. If your email is unverified, finish email verification first.
Can't join a league
Your commish shares an invite link, not a code. Open the link they sent and sign in, and you'll land in the league (no Yahoo account of your own needed). If the link is unavailable, ask your commish for a fresh one. If the league is full, your commish needs to resolve its member limit first.
My league didn't sync
Make sure you're signed in to Yahoo as a manager in that league, then retry from league settings. If Offseason says syncing is paused, retrying cannot restore Yahoo access; your imported history remains safe. Otherwise give a first sync time to finish, then email us the league name so we can inspect it.
Wrong league showing
If you're in multiple leagues, use the league switcher in the account menu to change leagues. Each league keeps its own You view, League view, tools, tools, and history.
The mock draft or Trade Machine looks empty
League tools depend on league data. You can also start a generic practice mock without a league. A league mock needs completed draft history to build leaguemate personas, and the Trade Machine needs current rosters. Each screen should explain when an input is missing. If it stays bare instead, tell us which tool and league so we can inspect it.
Reminders and notifications
There is no notification system yet, so Offseason does not send push or email alerts. Deadlines show in the app. Reminders are on the roadmap.
How do I delete my account?
From your account settings, or email support@offseason.org. We remove private account data and your identity from retained league history, per our privacy policy.
A number looks wrong
Every number in the toolkit traces back to the data that produced it, so we can check. Email us the tool, the league, and what you expected. The scoring engine calibrates itself against your league's own settled results, so a real mismatch is a bug worth finding.
Can't change my username
There is no in-app username change yet. Email support@offseason.org (mention if it contains personal info you want removed) and we'll rename you.
Something that isn't support? For press, partnerships, or just to say hi, write to hello@offseason.org.